Privacy Policy

Captain's Player is a media player only. It does not provide, sell, host or include any channels, movies, series or other content, and it is not affiliated with any content provider. To watch anything you add a playlist from a source you are entitled to use. Any purchase unlocks app features only; it never includes or gives access to content.

Who: Captains Media Limited, No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong. Contact: support@captainsplayer.com. Last updated: 23 October 2026.

What the app sends to our server, and why

Data	Why
A random Device ID, a PIN and a secret made by the app (not your hardware serial or MAC)	To recognise your device, let you manage it on captainsplayer.com/setup, and apply your licence
App version, device make, model, Android version, screen size	Updates, compatibility and support
Whether something is playing, the channel name, the last error, channel count, your provider line's expiry	To show you, your reseller and our support the device's state and help when something fails
Playlists you add: name, server address, username, password	To deliver them to your device and the setup page. Stored encrypted
Name, email, phone, if you or your reseller enter them	Contact about your licence and support
Support reports you send: your message, email, the app's own log and a screenshot of the app	Only when you press Send in Support
Purchases: plan, amount, date, optional email; for Google Play purchases, Google's order number	Licence and accounting records. Card details go to Airwallex (website) or Google Play (Google Play version) only
Your IP address in server logs	Security and abuse protection

What stays on your device: recordings, favourites, history, settings, parental PIN.

What we do not do: no advertising, no analytics or tracking libraries, no selling of data, no access to your contacts, camera, microphone or location.

Who else gets data: your playlist provider (your device connects to it directly, so it sees your IP and the login you gave it); Airwallex for payments on our website; Google Play for purchases in the Google Play version; our hosting provider; your reseller, for the devices they activate. Each follows its own privacy policy.

How long: while the device or licence is in use, plus up to 12 months for support and records; payment records as long as the law requires.

Your choices: you can view and change your playlists on captainsplayer.com/setup at any time, and ask for a copy or deletion of your data (below).

Children: the app is not directed at children under 13, and has a parental PIN for adult categories.